What distinguishes Sandy, Inc is our outstanding Post-Sales Support. Your product is our responsibility long after it is shipped. We provide you with a convenient 800 number on all our products and detailed easy to understand instruction sheets for assembly. We are a single point of contact for all communication and customer satisfaction. Your customer can call us directly with any issues or concerns they have regarding our product with a 100% satisfaction guarantee.
We act quickly to provide a resolution of issues or to help with assembly questions. We also provide timely replacement of damaged parts and file shipping claims on your behalf. We resolve most issues on the phone or send them to our team for our tougher issues, but in all cases engage with you to quickly resolve the issue.
We complete follow-up calls and communicate with your team and the end user to ensure your continued satisfaction.
What Our Clients Say
Thank you for your thorough follow up and customer service!
Thanks so much for the update and follow through. Very much appreciated!
Director of Marketing
A big Thank You to Jessica for the superb communication, labeling the cartons, making sure we received the best shipping price, and following our procedures! The team at Sandy Inc. has truly been a breath of fresh air and we are very grateful!!!
Thank you, I really appreciate all that you do!
Camille Beckman, Customer Care Team